Privacy Policy
Last updated: March 19, 2025
ValidPeak (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at https://validpeak.com. Please read it carefully.
1. Information We Collect
Account & Contact Information
When you create an account or contact us, we collect your name, email address, company name, and any other details you provide.
Usage Data
We automatically collect information about how you interact with our services, including IP addresses, browser type, pages visited, time spent, and API usage metrics.
Email Validation Data
Email addresses you submit for validation are processed in real time to provide results. We do not permanently store individual email addresses submitted for single validation. Bulk upload files are retained only for the duration necessary to process and deliver your results, then deleted.
Payment Information
Payment transactions are handled by our third-party payment processor (Stripe). We do not store full credit card details on our servers.
2. How We Use Your Information
- To provide, operate, and improve our email validation and monitoring services.
- To authenticate your account and process transactions.
- To send transactional emails (receipts, alerts, service updates).
- To send marketing communications where you have opted in — you can unsubscribe at any time.
- To comply with legal obligations and enforce our Terms of Service.
- To detect, prevent, and respond to fraud, abuse, or security incidents.
- To generate anonymised, aggregate analytics about service performance.
3. Legal Basis for Processing (GDPR)
Contract
Processing necessary to deliver the services you have requested.
Legitimate Interests
Service improvement, fraud prevention, and security monitoring.
Consent
Marketing communications — you can withdraw consent at any time.
Legal Obligation
Compliance with applicable laws and regulations.
4. Data Sharing & Third Parties
We do not sell your personal data. We may share your information with:
- Service providers who process data on our behalf (e.g. cloud hosting, payment processing, analytics) under data processing agreements.
- Law enforcement or regulatory authorities when required by law.
- Acquirers in the event of a merger, acquisition, or sale of assets — you will be notified beforehand.
5. Data Retention
We retain your account data for as long as your account is active or as needed to provide our services. Validation logs are retained for up to 90 days. You may request deletion of your data at any time by contacting us at privacy@validpeak.com.
6. Security
We implement industry-standard safeguards including TLS encryption in transit, AES-256 encryption at rest, access controls, and regular security audits. We are SOC 2 Type II compliant. However, no system is 100% secure — please use a strong, unique password and notify us immediately of any suspected unauthorised access.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you.
- Rectification — ask us to correct inaccurate data.
- Erasure — request deletion of your personal data.
- Restriction — ask us to limit how we process your data.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — for any processing based solely on your consent.
To exercise any of these rights, contact us at privacy@validpeak.com. We will respond within 30 days.
9. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: